Shipping Policy

We ship globally to most international destinations. Availability and delivery timelines may vary depending on your location and local courier services.

Once your order is placed, you will receive an order confirmation email.

After your order is dispatched, a separate email containing your tracking number will be sent to you.

Tracking details may take a short time to update once the shipment is handed over to the courier.

Orders are processed within 24 hours of placement. Processing times may be extended during peak periods, sales, or holidays.

1. Please ensure that your shipping address, contact details, and phone number are accurate and complete at checkout.
2. Orders placed with incomplete or incorrect shipping information may experience delays or be cancelled.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the product price or shipping cost.

MÚK is not responsible for any duties, taxes, or additional charges incurred upon import.

Payment of any applicable duties or taxes is the sole responsibility of the customer.

Styles available for pre-order allow you to secure your purchase prior to production and before the item sells out.

• Full payment of the item is required at the time of placing a pre-order.

Dispatch times for pre-order items may differ from in-stock items and are clearly stated on the product page.

Delivery timelines for pre-orders are estimated and subject to change.

In the event of any unforeseen or significant delays, our Customer Care team will contact you directly.

Our standard returns policy applies to all pre-order items.

If an international order is returned due to an incorrect address, refusal of delivery, or failure to pay duties and taxes, the order may be subject to shipping and handling deductions.

• Original shipping fees are non-refundable.